Shipping, Returns & Refunds

Shipping, Returns & Refunds

(If I’ve missed anything please contact me to ask about whatever it is you’d like to know.)

Shipping Costs:

United Kingdom – including Highlands & Islands –

Clothing – (via Royal Mail) – £3.99
Stoneware Mugs – (via Royal Mail) – £3.99 for 1st mug. Add £2.00 for every additional mug
Stoneware Mug Pair Offers – (via Royal Mail) – £5.99 for 1st pair. Add £2.50 for every additional pair.
Set of 4 Stoneware Mugs – (via Royal Mail) – £8.49
Limited edition prints (via Special Delivery) – £5.99
Special print packages (via Special Delivery) – £7.99
Original artwork (via Special Delivery) – £7.99

Europe –

Clothing (via Royal Mail International) – £6.99
Stoneware Mugs – (via Royal Mail International) – £6.99 for 1st mug. Add £3.00 for every additional mug.
Stoneware Mug Pair Offers – (via Royal Mail International) – £9.99 for 1st pair. Add £5.50 for every additional pair.
Set of 4 Stoneware Mugs – (Royal Mail International) – £15.49
Limited edition prints (via International Tracked and Signed For) – £7.99
Special print packages (via International Tracked and Signed For) – £9.99
Original artwork (via International Tracked and Signed For) – £9.99

North America, South America, Africa, the Middle East, the Far East and South East Asia –

Clothing (via Royal Mail International) – £11.99
Stoneware Mugs – (via Royal Mail International) – £9.00 for 1st mug. Add £5.00 for every additional mug.
Stoneware Mug Pair Offers – (via Royal Mail International) – £14.00 for 1st pair. Add £6.50 for every additional pair.
Set of 4 Stoneware Mugs – (via Royal Mail International) – £20.50
Limited edition prints (via International Tracked and Signed For) – £13.99
Special print packages (via International Tracked and Signed For) – £14.99
Original artwork (via International Tracked and Signed For) – £15.99

Rest of the World –

Clothing (via Royal Mail International) – £11.99
Stoneware Mugs – (via Royal Mail International) – £9.20 for 1st mug. Add £5.80 for every additional mug.
Stoneware Mug Pair Offers – (via Royal Mail International) – £15.00 for 1st pair. Add £7.50 for every additional pair.
Set of 4 Stoneware Mugs – (via Royal Mail International) – £22.50
Limited edition prints (via International Tracked and Signed For) – £13.99
Special print packages (via International Tracked and Signed For) – £14.99
Original artwork (via International Tracked and Signed For) – £15.99

Shipping to P.O. and B.F.P.O. boxes is not possible due to item size restrictions.

Estimated delivery times are as follows:

Clothing UK 15-16 working days from order date
Europe 16-21 working days from order date
Rest of the World 21-28 working days from order date, although some locations may take longer
Limited edition prints UK 7-14 days from order date
Europe 14-19 days from order date
Rest of the World 19-26 days from order date, although some locations may take longer
Original artwork UK 3-5 days from order date
Europe 5-12 days from order date
Rest of the World 12-19 days from order date, although some locations may take longer
Stoneware Mugs UK 3-5 working days from order date
Europe 7-9 working days from order date
Rest of the World 14-21 working days from order date, although some locations may take longer

You will receive an email to notify you as soon as the delivery has been dispatched.

Artwork orders will be sent via a secure “signed for” service, appropriate for delivery address location. Unframed artwork will be placed within a waterproof membrane and securely packaged inside a board-backed envelope. Framed artworks will be padded with bubble wrap and packaged inside a cardboard box.

Clothing orders are printed to order and will be dispatched via Interlink Express or UPS direct from the printing company to keep delivery time and costs down.

Stoneware mugs are produced to order, in-house and will be dispatched via Royal Mail.

Customs

It is within the discretion of all customs offices to impose additional charges before releasing your parcel for local delivery outside the United Kingdom. In that case the delivery company will attempt to contact you in person, over the phone or by leaving a card at your delivery address to notify you about such charges. Although these cases are rare we would advise you to enter your primary contact number upon registering with us to avoid delays or the inconvenience of missing your delivery.

Cancellations

An order may be cancelled and the money refunded in full at any time prior to dispatch. Once an order has been dispatched it cannot be cancelled. Should you wish to cancel your order please email via the email address on your order confirmation email or complete the form on the contact page quoting your order number. The money will be refunded to your Paypal account or credit/debit card, depending on original payment method.

Returns

Should you wish to return an item please notify me within 28 days of receipt via the contact form or by replying to the dispatch notification email, stating the reason you wish to return the item. The item must be in its original, pristine condition (T-shirts must be returned unworn) and in its original packaging.

Please note that goods must be removed carefully from the packaging as I accept no liability for any damage incurred to the goods by the customer.

Damaged Goods

Please inspect the package on delivery and if the packaging appears to be damaged please take digital photographs of the damage before opening the package. If the goods inside the package are also damaged please also photograph the damaged goods and email me, attaching all of the photographs to the email. I will then notify you with instructions of what to do to return the goods to me for a refund. Any damage must be reported within 72 hours of receipt. Any reports of damage outside of this 72 hour timeframe will not be valid.

Items must be returned via Recorded Delivery.

Comments are closed.